Member Experience Leader: Elevate Service & Retention

EōS Fitness; Sugar Land (TX); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Free membership for employee and one family member

Discounted personal training and merchandise

Group health and dental insurance

401(k) with company matching

Employee referral program

Job summary

EōS Fitness in Sugar Land, Texas is seeking a customer-focused leader to develop and enhance the member experience. This role involves serving as the first contact for member concerns while leading a team to maintain high retention rates through proactive engagement strategies.

The ideal candidate will possess proven experience in customer service or front-line leadership, particularly in the fitness or hospitality industries. Responsibilities also include monitoring member satisfaction trends, ensuring cleanliness, and embodying EōS’s core values in all interactions.

Qualifications

• Proven customer service or front-line leadership experience in the fitness or service industry.
• Ability to thrive in a fast-paced customer-facing environment.
• Strong organizational skills and attention to detail.

Responsibilities

• Enhance member experience by addressing concerns promptly.
• Monitor member satisfaction trends and provide actionable insights.
• Support member retention through engagement strategies.

Skills

Customer service experience

Excellent communication skills

Problem-solving skills

Organizational skills

Multitasking ability

Tools

Fitness management software

Microsoft Office Suite

Job description

EōS Fitness in Sugar Land, Texas is seeking a customer-focused leader to develop and enhance the member experience. This role involves serving as the first contact for member concerns while leading a team to maintain high retention rates through proactive engagement strategies.

The ideal candidate will possess proven experience in customer service or front-line leadership, particularly in the fitness or hospitality industries. Responsibilities also include monitoring member satisfaction trends, ensuring cleanliness, and embodying EōS’s core values in all interactions.