Member Experience Leader: Elevate Service & Retention

EōS Fitness; Riverview (FL); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Free membership for you and a family member

Discounted Personal Training

Daily Pay offered

401(k) + Company matching

Job summary

EōS Fitness in Riverview, Florida is seeking a dedicated leader to enhance member experiences and manage customer service operations. The candidate should exhibit exceptional communication skills and a passion for fitness while embodying EōS core values in daily interactions.

Responsibilities include resolving member issues, improving satisfaction levels, and training the front desk team. The role offers competitive pay in the range of $18 to $20 per hour, alongside myriad benefits like free memberships.

Qualifications

• Proven experience in customer service or front-line leadership, preferably in the fitness, hospitality, or service industry.
• Ability to multitask and thrive in a fast-paced, customer-facing environment.
• Knowledge of fitness industry operations, including membership management and billing processes.

Responsibilities

• Enhance member experience and handle service issues.
• Monitor trends in member satisfaction and improve retention.
• Train and coach the front desk team for excellent service.

Skills

Customer service experience

Excellent communication skills

Problem-solving abilities

Organizational skills

Proficiency with fitness management software

Tools

Microsoft Office Suite

Social media platforms

Job description

EōS Fitness in Riverview, Florida is seeking a dedicated leader to enhance member experiences and manage customer service operations. The candidate should exhibit exceptional communication skills and a passion for fitness while embodying EōS core values in daily interactions.

Responsibilities include resolving member issues, improving satisfaction levels, and training the front desk team. The role offers competitive pay in the range of $18 to $20 per hour, alongside myriad benefits like free memberships.