Member Experience Leader: Build Loyal Members & Service

Dormont Manufacturing Co; Boca Raton (FL); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Free membership for you and a family member

Discounted Personal Training

Employee referral program

401(k) + Company matching

Group Health, dental, vision

Job summary

EōS Fitness in Boca Raton seeks a dynamic Member Experience Manager to support our members and deliver top-tier service. You'll be responsible for resolving member concerns, training staff, and ensuring a clean, friendly environment.

The ideal candidate will have a strong background in customer service, leadership skills, and the ability to foster member loyalty. Benefits include competitive pay, free membership, and a comprehensive health package.

Qualifications

• Proven experience in customer service or front-line leadership, preferably in the fitness industry.
• Excellent communication skills and ability to multitask in a fast-paced environment.
• Knowledge of fitness operations, including membership management and billing processes.

Responsibilities

• Enhance the member experience by addressing concerns and solving service issues.
• Support member retention through strategies and personalized outreach.
• Lead, train, and motivate front desk staff to deliver exceptional service.

Skills

Customer service

Leadership

Communication

Problem-solving

Organizational skills

Tools

Fitness management software

Microsoft Office Suite

Job description

EōS Fitness in Boca Raton seeks a dynamic Member Experience Manager to support our members and deliver top-tier service. You'll be responsible for resolving member concerns, training staff, and ensuring a clean, friendly environment.

The ideal candidate will have a strong background in customer service, leadership skills, and the ability to foster member loyalty. Benefits include competitive pay, free membership, and a comprehensive health package.