Member Experience Leader: Elevate Service & Retention

EōS Fitness; Long Beach (CA); On-site; USD 27,414 - 30,169; Full time

Benefits offered by this job

Free membership for yourself and a family member

Discounted personal training

Employee referral program

Daily Pay offered

Group Health, dental, vision benefits

401(k) + Company matching

Personal education growth options

Job summary

EōS Fitness in Long Beach is seeking a passionate leader dedicated to enhancing the member experience and achieving business objectives. The ideal candidate will drive team success through exceptional service, support member retention, and uphold the company’s core values.

This position requires proven customer service experience, strong communication skills, and the ability to thrive in a fast-paced environment. Benefits include competitive pay, free membership, and professional development opportunities.

Qualifications

• Proven leadership experience in customer service, ideally in fitness or hospitality.
• Ability to thrive in a fast-paced environment.
• Strong detail orientation and organizational capabilities.

Responsibilities

• Enhance member experience by resolving service issues and concerns.
• Develop strategies to improve member retention and satisfaction.
• Lead and coach the front desk team for best customer service.

Skills

Customer service experience

Excellent communication skills

Problem-solving abilities

Multitasking

Organizational skills

Fitness management software proficiency

Tools

Microsoft Office Suite

Social media platforms

Job description

EōS Fitness in Long Beach is seeking a passionate leader dedicated to enhancing the member experience and achieving business objectives. The ideal candidate will drive team success through exceptional service, support member retention, and uphold the company’s core values.

This position requires proven customer service experience, strong communication skills, and the ability to thrive in a fast-paced environment. Benefits include competitive pay, free membership, and professional development opportunities.