Member Experience Leader: Elevate Service & Retention

EōS Fitness; Town of Arcadia (NY); On-site; USD 27,414 - 30,169; Full time

Benefits offered by this job

Free membership for you and a family member

Discounted Personal Training

Employee referral program

Job summary

EōS Fitness in Town of Arcadia is seeking a Leader for Member Experience. The role includes developing a team to enhance customer experiences and meet business goals, addressing member concerns, and supporting retention strategies.

The ideal candidate possesses leadership experience, strong communication skills, and an understanding of fitness operations. Competitive pay and perks like free membership and health benefits are included.

Qualifications

• Experience in customer service or front-line leadership needed.
• Ability to work in a fast-paced environment is essential.
• Strong interpersonal skills for member interactions.

Responsibilities

• Enhance the member experience through proactive support.
• Address member complaints with professionalism and empathy.
• Monitor trends in member satisfaction for improvement.

Skills

Customer service experience

Excellent communication

Problem-solving

Organizational skills

Fitness management software proficiency

Education

CPR certification

Tools

Microsoft Office Suite

Social media platforms

Job description

EōS Fitness in Town of Arcadia is seeking a Leader for Member Experience. The role includes developing a team to enhance customer experiences and meet business goals, addressing member concerns, and supporting retention strategies.

The ideal candidate possesses leadership experience, strong communication skills, and an understanding of fitness operations. Competitive pay and perks like free membership and health benefits are included.