Member Experience Leader: Build Loyal Members & Service

Dormont Manufacturing Co; Boynton Beach (FL); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Free membership for employee and one family member

Discounted Personal Training

Competitive pay

401(k) with Company matching

Job summary

EōS Fitness in Boynton Beach, Florida is seeking a highly organized Member Experience Manager to deliver exceptional service to members and guests. The role involves addressing member concerns, resolving billing issues, and supporting front desk staff training.

The ideal candidate will have a strong customer service background along with exceptional communication skills. A CPR certification is required within the first 30 days of employment. Competitive pay and benefits are offered.

Qualifications

• Proven experience in customer service or front-line leadership, preferably in the fitness, hospitality, or service industry.
• Ability to multitask and thrive in a fast-paced, customer-facing environment.
• Knowledge of fitness industry operations, including membership management and billing processes.

Responsibilities

• Deliver exceptional customer service and address member concerns.
• Support member retention through developing strategies to engage members.
• Monitor trends in member satisfaction and provide actionable insights.

Skills

Customer service experience

Excellent communication skills

Problem-solving skills

Multitasking

Organizational skills

Proficiency with fitness management software

Education

CPR certification

Tools

Microsoft Office Suite

Fitness management software

Job description

EōS Fitness in Boynton Beach, Florida is seeking a highly organized Member Experience Manager to deliver exceptional service to members and guests. The role involves addressing member concerns, resolving billing issues, and supporting front desk staff training.

The ideal candidate will have a strong customer service background along with exceptional communication skills. A CPR certification is required within the first 30 days of employment. Competitive pay and benefits are offered.