Member Experience Leader: Elevate Service & Retention

Dormont Manufacturing Co; Palm Springs (CA); On-site; USD 27,414 - 30,169; Full time

Benefits offered by this job

Free membership for you and a family member

Discounted Personal Training

401(k) with Company matching

Job summary

EōS Fitness in Palm Springs, California, is looking for a dynamic Member Experience Manager to lead customer service initiatives and enhance member interactions. This role involves managing front desk operations while ensuring a positive environment and addressing member concerns effectively.

The ideal candidate will possess strong communication skills, leadership experience, and a passion for fitness. Benefits include competitive pay, free membership, and growth opportunities.

Qualifications

• Proven experience in customer service or front-line leadership, preferably in the fitness, hospitality, or service industry.
• Excellent communication (written and verbal), problem-solving, and interpersonal skills.
• Ability to multitask and thrive in a fast-paced, customer-facing environment.

Responsibilities

• Identify ways to enhance the member experience.
• Serve as first point of contact for member concerns.
• Support member retention through development and execution of engagement strategies.

Skills

Customer service

Communication

Problem-solving

Organizational skills

Multitasking

Interpersonal skills

Education

Experience in customer service or leadership

Tools

Fitness management software

Microsoft Office Suite

Job description

EōS Fitness in Palm Springs, California, is looking for a dynamic Member Experience Manager to lead customer service initiatives and enhance member interactions. This role involves managing front desk operations while ensuring a positive environment and addressing member concerns effectively.

The ideal candidate will possess strong communication skills, leadership experience, and a passion for fitness. Benefits include competitive pay, free membership, and growth opportunities.