Member Experience Leader: Elevate Service & Retention

Dormont Manufacturing Co; Palm Desert (CA); On-site; USD 27,414 - 30,169; Full time

Benefits offered by this job

Free membership for you and a family member

Discounted Personal Training

401(k) + Company matching

Group Health, dental, vision

Job summary

EōS Fitness is seeking a dynamic Member Experience Manager to provide exceptional customer service and support to members and guests. The role requires a highly organized individual to address member concerns, resolve billing issues, and collaborate with gym department managers to maintain a clean and friendly facility.

Responsibilities include training front desk staff, enhancing member experiences, and ensuring high retention rates through effective communication. Join a team that fosters personal growth and embodies core values in all interactions.

Qualifications

• Proven experience in customer service or front-line leadership.
• Strong communication and interpersonal skills.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Deliver best-in-class service to members and guests.
• Resolve member concerns and feedback efficiently.
• Train and motivate front desk staff.

Skills

Customer service experience

Communication skills

Problem-solving

Organizational skills

Proficiency with fitness management software

Tools

Microsoft Office Suite

Social media platforms

Job description

EōS Fitness is seeking a dynamic Member Experience Manager to provide exceptional customer service and support to members and guests. The role requires a highly organized individual to address member concerns, resolve billing issues, and collaborate with gym department managers to maintain a clean and friendly facility.

Responsibilities include training front desk staff, enhancing member experiences, and ensuring high retention rates through effective communication. Join a team that fosters personal growth and embodies core values in all interactions.