Member Experience Leader - Guest Services & Retention

EōS Fitness; Longwood (MO); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Free membership for you and one family member

Discounted personal training

401(k) with company matching

Group health, dental, vision insurance

Job summary

EōS Fitness is looking for a dynamic Member Experience Manager in Longwood, Missouri, to elevate member satisfaction and lead a dedicated front-desk team. The role involves ensuring top-tier customer service, resolving member issues, and fostering a culture aligned with our core values. Candidates should have proven customer service leadership experience and excellent communication skills. EōS Fitness offers competitive pay, benefits, and opportunities for growth in a positive working environment.

Qualifications

• Proven experience in customer service or front-line leadership, preferably in fitness, hospitality, or service industry.
• Excellent written and verbal communication, problem-solving, and interpersonal skills.
• Strong organizational skills and attention to detail.

Responsibilities

• Identify ways to enhance the member experience.
• Address member concerns and ensure service issue resolutions.
• Monitor trends in member satisfaction and provide actionable insights.

Skills

Customer service experience

Leadership skills

Communication

Problem-solving

Multitasking

Organizational skills

Attention to detail

Familiarity with fitness management software

Tools

Microsoft Office Suite

Social media platforms

Job description

EōS Fitness is looking for a dynamic Member Experience Manager in Longwood, Missouri, to elevate member satisfaction and lead a dedicated front-desk team. The role involves ensuring top-tier customer service, resolving member issues, and fostering a culture aligned with our core values. Candidates should have proven customer service leadership experience and excellent communication skills. EōS Fitness offers competitive pay, benefits, and opportunities for growth in a positive working environment.