Member Experience Leader: Elevate Service & Retention

Dormont Manufacturing Co; Fort Myers (FL); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Free membership for you and a family member

Discounted Personal Training

Daily Pay offered

401(k) + Company matching

Group Health, dental, vision benefits

Job summary

EōS Fitness in Fort Myers, Florida is seeking a dynamic Member Experience Manager to deliver best-in-class service to gym members and guests. This leader will ensure exceptional service, develop staff, and maintain member satisfaction.

The ideal candidate will have experience in customer service or front-line leadership and possess strong communication and organizational skills. We offer competitive pay, benefits, and opportunities for personal development.

Qualifications

• Proven experience in customer service or front-line leadership, preferably in the fitness or service industry.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.

Responsibilities

• Deliver exceptional customer service and address member concerns.
• Monitor trends in member satisfaction and provide actionable insights.
• Train and motivate front desk staff.

Skills

Customer service

Leadership

Communication

Problem-solving

Multitasking

Organizational skills

Tools

Fitness management software

Microsoft Office Suite

Social media platforms

Job description

EōS Fitness in Fort Myers, Florida is seeking a dynamic Member Experience Manager to deliver best-in-class service to gym members and guests. This leader will ensure exceptional service, develop staff, and maintain member satisfaction.

The ideal candidate will have experience in customer service or front-line leadership and possess strong communication and organizational skills. We offer competitive pay, benefits, and opportunities for personal development.