Member Experience Lead — Frontline & Membership Growth

BJ's Wholesale Club, Inc.

Manchester (CT)

On-site

USD 30,000 - 37,000

Full time

4 days ago

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Benefits offered by this job

Weekly pay

Daily pay

Free membership

PTO

Health benefits

401(k)

ESPP

Job summary

BJ’s Wholesale Club in Manchester, CT is seeking a seasoned Member Experience Supervisor to lead Front End Leads, Cashiers and Membership Sales Ambassadors. You will drive club performance, ensure GOLD standards, and coach teams to deliver outstanding member service.

You’ll develop talent, monitor audits, and collaborate with Business Partners to achieve KPIs, staffing plans, and smooth daily operations. Strong leadership, coaching, and communication are essential; open shifts, 18+ and basic

Qualifications

Demonstrates leadership capabilities and experience supervising cross-functional teams.
Basic computer skills including MS Word, MS Excel and email are required.
High school diploma is required; college degree preferred; retail/wholesale leadership experience is a plus.

Responsibilities

Lead Frontline, Membership Services Desk, and Frontline teams to drive member experience and club performance.
Recruit, train, and manage FELs, Cashiers and Membership Sales Ambassadors.
Provide regular coaching, feedback, and discipline to ensure engagement and accountability.
Ensure staffing and processes support excellent member service and execution.
Maintain knowledge of club policies and procedures and enforce standards.