Member Experience Supervisor: Lead Frontline & Growth

bjswholesaleclub

Baltimore (MD)

On-site

USD 29,000 - 36,000

Full time

14 days+

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Benefits offered by this job

Weekly pay

Free membership

Paid time off

Health benefits

401(k) plan

Employee stock purchase plan

Job summary

BJ’s Wholesale Club in Baltimore is seeking a Member Experience Supervisor to lead Front End Leads, Cashiers and Membership Sales Ambassadors, delivering outstanding member service and club performance.

You will develop teams, ensure policy compliance, and oversee daily operations across member services while partnering with club leadership to meet GOLD standards and KPIs. Benefits are competitive and weekly pay is provided.

Qualifications

Minimum 2 years in customer service or sales preferred.
Open shift availability required.
Must be 18 years of age or older.
High school diploma or equivalent required; college degree preferred.

Responsibilities

Lead Frontline, Membership Services Desk, and Membership Sales Ambassadors to drive member experience and club performance.
Develop and manage high-performing teams through coaching, feedback and accountability.
Ensure proper staffing and processes to support excellent member service and execution.
Maintain knowledge of policies and procedures and ensure consistent application across teams.
Execute corporate programs and ensure policy/ procedural compliance.
Drive membership growth and retention and meet productivity and service standards.
Leverage reporting and coaching to improve results and elevate the member experience.