Front End Lead: Member Experience & Operations Coach

bjswholesaleclub; West Lebanon (NH); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Weekly Pay

Free BJ’s Memberships

Generous Paid Time Off

Flexible health benefits

401(k) match

Employee Stock Purchase Plan

Job summary

BJ’s Wholesale Club is seeking a Front End Lead to supervise the front line, coach and develop team members, and ensure excellent member service. You will drive membership metrics, support operations, and act as a backup for cashiers when needed.

The role emphasizes leadership, member engagement, and adherence to GOLD standards to deliver a positive shopping experience for our members.

Qualifications

• Prior leadership experience preferred.
• Prior Membership or sales knowledge and experience preferred.
• Prior cashier experience preferred.
• Basic math skills required.

Responsibilities

• Supervises the front line in the absence of the Front End Manager.
• Models and provides excellent Member service, while coaching, teaching and developing team members.
• Drives membership metrics through acquisition, retention, loyalty and experience programs.
• Performs other duties as assigned, including working in other departments as needed.

Skills

Leadership

Membership knowledge

Cashier experience

Customer service

Job description

BJ’s Wholesale Club is seeking a Front End Lead to supervise the front line, coach and develop team members, and ensure excellent member service. You will drive membership metrics, support operations, and act as a backup for cashiers when needed.

The role emphasizes leadership, member engagement, and adherence to GOLD standards to deliver a positive shopping experience for our members.