Member Experience Supervisor — Lead Teams & Delight Members

3M HEALTHCARE; Frankfort (KY); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Weekly Pay

Free BJ’s Memberships

Generous Paid Time Off

Flexible and Affordable Health Benefis

Job summary

BJ’s Wholesale Club in Frankfort, KY is seeking a Member Experience Supervisor to lead Front End Leads, Cashiers and Membership Sales Ambassadors, ensuring GOLD standards and a premier member experience across the club.

You will develop talent, coach and evaluate performance, manage staffing and training, and use store metrics and audits to drive service, sales and profitability while building a high-performing, inclusive team.

Qualifications

• 2 years customer service or sales experience preferred.

Responsibilities

• Lead Frontline, Membership Services Desk, Membership Sales Ambassadors and functions.
• Provide regular coaching, feedback, motivation, and discipline as needed.
• Ensure staffing and processes support excellent member service and execution.
• Maintain knowledge of policies and procedures across Member Services and Frontline teams.
• Drive policy and procedural compliance and use reporting tools to drive performance.

Skills

Customer service

Leadership

Communication

Tools

MS Word

MS Excel

Job description

BJ’s Wholesale Club in Frankfort, KY is seeking a Member Experience Supervisor to lead Front End Leads, Cashiers and Membership Sales Ambassadors, ensuring GOLD standards and a premier member experience across the club.

You will develop talent, coach and evaluate performance, manage staffing and training, and use store metrics and audits to drive service, sales and profitability while building a high-performing, inclusive team.