Member Experience Lead - Frontline & Membership Growth

BJ's Wholesale Club, Inc.; Willoughby (OH); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Weekly pay

Free BJ’s Memberships

Generous paid time off

Health benefits optional

401(k) retirement plan

Employee Stock Purchase Plan

Job summary

BJ’s Wholesale Club, Inc. is seeking a Member Experience Supervisor to lead Front End Leads, Cashiers, and Membership Sales Ambassadors, delivering a top-tier member experience and achieving club KPIs.

You will guide teams, ensure policy compliance, and drive daily GOLD standards while collaborating with club leadership and business partners to optimize performance and growth. This role emphasizes talent development and measurable results.

Qualifications

• High school diploma or equivalent preferred.
• 2 years of customer service or sales experience.
• Open shift availability required; 18+ years old.

Responsibilities

• Lead Frontline, Membership Services Desk, Membership Sales Ambassador and functions.
• Develop and manage high-performing teams through recruiting, training and performance management.
• Ensure proper staffing and processes to support excellent member service and execution.
• Drive policy and procedural compliance and use reporting tools to improve results.
• Communicate effectively across teams to align on member initiatives and club happenings.

Skills

Leadership

Customer service

MS Excel

Communication

Education

High school diploma or equivalent

Tools

MS Word

MS Excel

Email

Job description

BJ’s Wholesale Club, Inc. is seeking a Member Experience Supervisor to lead Front End Leads, Cashiers, and Membership Sales Ambassadors, delivering a top-tier member experience and achieving club KPIs.

You will guide teams, ensure policy compliance, and drive daily GOLD standards while collaborating with club leadership and business partners to optimize performance and growth. This role emphasizes talent development and measurable results.