Front End Experience Lead

bjswholesaleclub; Amherst (OH); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Weekly pay

Free memberships

Generous paid time off

Health benefits

401(k)

Employee stock purchase plan

Job summary

BJ’s Wholesale Club in Amherst, OH is hiring a Member Experience Supervisor to lead Front End Leads, Cashiers and Membership Sales Ambassadors. You will drive club performance, ensure consistent policy execution, and deliver a premier member experience daily.

You’ll develop talent, coach teams, manage staffing, and collaborate with partners to meet GOLD standards and KPIs while fostering a safe, inclusive, and high-performing club environment.

Qualifications

• 2 years of customer service or sales experience preferred.
• Basic computer skills: Word, Excel, and email.
• Open shift availability and 18+ years old.
• High school diploma or higher; college degree preferred.

Responsibilities

• Lead Frontline, Membership Services Desk, and Membership Sales Ambassadors to drive member experience.
• Recruit, train, and manage performance; coach for a high-performing team.
• Ensure staffing levels, policy adherence, and daily GOLD standards.
• Collaborate with partners to drive membership growth and retention.
• Maintain service excellence and safety across club operations.

Skills

Customer service

Sales experience

Leadership

Communication

Open shift availability

Education

High school diploma

College degree (preferred)

Tools

MS Word

MS Excel

Email

Job description

BJ’s Wholesale Club in Amherst, OH is hiring a Member Experience Supervisor to lead Front End Leads, Cashiers and Membership Sales Ambassadors. You will drive club performance, ensure consistent policy execution, and deliver a premier member experience daily.

You’ll develop talent, coach teams, manage staffing, and collaborate with partners to meet GOLD standards and KPIs while fostering a safe, inclusive, and high-performing club environment.