Member Experience & Front Desk Specialist

Crunch Fitness - Undefeated Tribe; Owasso (OK); Vor Ort; USD 26.000 - 34.000; Vollzeit

Benefits dieser Stelle

PTO

Subsidized health insurance coverage (

Basic Life and AD&D

HSA

Short-term disability

Free gym membership

Zusammenfassung

Crunch Fitness - Undefeated Tribe in Owasso, OK is seeking a friendly Member Services Representative to deliver outstanding front-desk service, assist with membership sales and check-ins, and promote club programs. You’ll greet every member with a smile, handle phone calls, support new enrollments, keep the lobby clean, and help drive guest conversion while upholding Crunch service standards.

Join a fast-growing team with competitive pay, a free gym membership, PTO, health benefits, and

Qualifikationen

• Minimum 1 year of experience in a service-oriented position preferred
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills required
• Strong customer service orientation
• CPR/AED certification required (can be obtained within 30 days of hire)

Aufgaben

• Greets members and guests with enthusiasm, including consistently demonstrating the dials of member engagement as part of the Crunch SLA process
• Assists with membership, retail and tanning product sales
• Promotes membership privileges including tanning, group fitness, small group training and childcare
• Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOne Kickoff standards
• Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert
• Answers phones in a courteous, helpful, professional manner
• Communicates special events to members and guests
• Facilitates all member requests or forwards to a manager
• Maintains a professional and courteous disposition
• Is an expert in all club facility, services, programs and schedules/hours of operation
• Maintains a clean and organized work area
• Able to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership sales
• May be asked to clean beyond shift duties to support a clean, crisp, grand-opening ready facility
• Performs opening and closing checklist and duties

Kenntnisse

Customer service

Communication

CPR/AED

Ausbildung

High school diploma or GED

Jobbeschreibung

Crunch Fitness - Undefeated Tribe in Owasso, OK is seeking a friendly Member Services Representative to deliver outstanding front-desk service, assist with membership sales and check-ins, and promote club programs. You’ll greet every member with a smile, handle phone calls, support new enrollments, keep the lobby clean, and help drive guest conversion while upholding Crunch service standards.

Join a fast-growing team with competitive pay, a free gym membership, PTO, health benefits, and