Member Experience Specialist

Crunch Fitness - Undefeated Tribe; Midwest City (OK); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Free Crunch Fitness membership

Career advancement opportunities

Competitive pay

Friendly team culture

Job summary

Crunch Fitness - Undefeated Tribe in Midwest City, OK is seeking a Member Services Representative to deliver exceptional member experiences at the front desk. You’ll greet members, process check-ins, assist with membership sales, and promote fitness programs while upholding Crunch service standards.

The role emphasizes a friendly, energetic attitude, reliable communication, and teamwork to keep the club clean, organized, and grand-opening ready.

Qualifications

• Minimum 1 year of experience in a service-oriented position.
• Strong written and verbal communication skills are required.

Responsibilities

• Greets members & guests with a smile, drives positive front desk engagement.
• Assists with membership, retail and tanning product sales.
• Promotes membership privileges including tanning, group fitness and childcare.
• Handles new member enrollments, guest conversions, and program promotions.
• Keeps front desk and lobby clean, organized, and 'grand-opening ready'.
• Answers phones professionally and communicates events to members.

Skills

Customer service

Front desk operations

Membership sales

Communication

Teamwork

Job description

Crunch Fitness - Undefeated Tribe in Midwest City, OK is seeking a Member Services Representative to deliver exceptional member experiences at the front desk. You’ll greet members, process check-ins, assist with membership sales, and promote fitness programs while upholding Crunch service standards.

The role emphasizes a friendly, energetic attitude, reliable communication, and teamwork to keep the club clean, organized, and grand-opening ready.