Front Desk & Member Experience Specialist

Epic Crunch Jobs; Moore (OK); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

PTO

Subsidized health insurance coverage (

Basic Life and AD&D

HSA

Short-term disability

Free gym membership

Job summary

Crunch Fitness - Undefeated Tribe is hiring a Member Services Representative at our Moore, OK location. You will greet members and guests with enthusiasm, support membership and product sales, and promote club programs while maintaining a clean, welcoming environment.

You will handle check-ins, assist with enrollments, and help keep the front desk running smoothly, ensuring every interaction reflects Crunch service standards and a positive guest experience.

Qualifications

• Minimum 1 year of experience in a service-oriented role preferred.
• Strong customer service orientation.
• CPR/AED certification required (can be obtained within 30 days of hire).
• Ability to communicate effectively in reading and writing in English.

Responsibilities

• Greets members and guests with enthusiasm and assists with membership, retail, and tanning product sales.
• Checks in members and guests and supports front desk operations.
• Promotes membership privileges and programs including tanning, group fitness, and childcare.
• Ensures club cleanliness and lobby presentation; keeps procedures accurate and up to date.
• Supports new member enrollments and helps ensure a smooth, friendly onboarding experience.

Skills

Customer service

Sales skills

Communication

Education

High school diploma or GED

Job description

Crunch Fitness - Undefeated Tribe is hiring a Member Services Representative at our Moore, OK location. You will greet members and guests with enthusiasm, support membership and product sales, and promote club programs while maintaining a clean, welcoming environment.

You will handle check-ins, assist with enrollments, and help keep the front desk running smoothly, ensuring every interaction reflects Crunch service standards and a positive guest experience.