Member Experience & Front Desk Associate

Crunch Fitness; Edmond (OK); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Subsidized health insurance

Basic Life and AD&D

Short-term disability

Free gym membership

Job summary

Crunch Fitness - Undefeated Tribe in Edmond, OK is seeking a friendly Member Services Representative to be the face of the club, greet members, handle check-ins, and promote programs. You will drive membership sales, manage front desk operations, and help keep the lobby clean and welcoming.

Ideal candidates have at least 1 year in a service role, strong communication, CPR/AED certification, and a high school diploma or GED.

Qualifications

• Minimum 1 year of experience in a service-oriented position preferred.
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills required.
• Strong customer service orientation.

Responsibilities

• Greet all members and guests with enthusiasm at the front desk.
• Assist with membership, retail and tanning product sales.
• Promote membership privileges including tanning, group fitness, small group training and childcare.
• Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOne Kickoff standards.
• Checks in all members and guests following company procedures.
• Answers phones courteously, professionally.
• Maintains a clean and organized work area.
• Supports events and initiatives and helps keep the facility grand-opening ready.

Skills

Customer service

Communication

Education

High school diploma or GED

Job description

Crunch Fitness - Undefeated Tribe in Edmond, OK is seeking a friendly Member Services Representative to be the face of the club, greet members, handle check-ins, and promote programs. You will drive membership sales, manage front desk operations, and help keep the lobby clean and welcoming.

Ideal candidates have at least 1 year in a service role, strong communication, CPR/AED certification, and a high school diploma or GED.