Member Experience Specialist (Front Desk & Sales)

Crunch Fitness; Broken Arrow (OK); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Subsidized health insurance coverage (

Basic Life and AD&D

Short-term disability

Free gym membership

Job summary

Crunch Fitness - Undefeated Tribe is hiring a Member Services Representative in Broken Arrow, OK. You’ll greet members, manage front desk operations, assist with membership sales, and support programs like tanning and group fitness to ensure a welcoming, energetic club atmosphere.

You willdeliver exceptional customer service, handle check-ins, promote services, and help keep the club grand-opening ready with a strong, enthusiastic presence on every shift.

Qualifications

• Minimum 1 year of experience in a service-oriented position preferred.
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills required.
• Strong customer service orientation.
• CPR/AED certification required (can be obtained within 30 days of hire).

Responsibilities

• Greets all members & guests with a smile and enthusiasm, including consistently demonstrating the dials of member engagement as part of the Crunch SLA process.
• Assists with membership, retail and tanning product sales.
• Promotes membership privileges including tanning, group fitness, small group training and childcare.
• Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOne Kickoff standards.
• Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert.
• Answers phones in a courteous, helpful, professional manner.
• Maintains a professional and courteous disposition.
• Maintains a clean and organized work area.

Skills

Communication

Customer service

Reading & writing

CPR/AED

Education

High school diploma or GED

Job description

Crunch Fitness - Undefeated Tribe is hiring a Member Services Representative in Broken Arrow, OK. You’ll greet members, manage front desk operations, assist with membership sales, and support programs like tanning and group fitness to ensure a welcoming, energetic club atmosphere.

You willdeliver exceptional customer service, handle check-ins, promote services, and help keep the club grand-opening ready with a strong, enthusiastic presence on every shift.