Member Experience & Front Desk Specialist

ComForCare Home Care (Raleigh, NC); Burlington (IA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free Membership for self and onefamily

Employee Appreciation Program

Job summary

Planet Fitness - PF Baseline Fitness in the United States seeks a Customer Service Representative to deliver exceptional member experiences. The role includes front desk duties, greeting guests, handling information calls and tours, and assisting with member sign-ups and updates.

The position emphasizes strong customer service, active listening, and problem-solving to ensure guest satisfaction and smooth club operations.

Qualifications

• Demonstrates strong customer service and communication skills.
• Able to greet and assist members and guests effectively.
• Proficient with basic computer tasks and data entry.

Responsibilities

• Greet/meet potential members and provide a positive experience.
• Answer phone calls politely and assist with questions.
• Manage information calls and tours, sign-ups, cancellations.
• Assist in member check-ins and update account information.
• Address member services issues and forward as needed.
• Maintain a clean, welcoming club environment.

Skills

Customer service skills

Basic computer proficiency

Job description

Planet Fitness - PF Baseline Fitness in the United States seeks a Customer Service Representative to deliver exceptional member experiences. The role includes front desk duties, greeting guests, handling information calls and tours, and assisting with member sign-ups and updates.

The position emphasizes strong customer service, active listening, and problem-solving to ensure guest satisfaction and smooth club operations.