Member Experience & Front Desk Specialist

Talentify; Watertown (SD); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Dollars for Scholars

Employee Appreciation

Free Membership

Family Membership

Team Support Team

Health Insurance

Dental Insurance

Vision Insurance

Critical Illness

Short Term Disability

Accident Insurance

Voluntary Life

Pet Insurance

HSA

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to greet members, handle front desk tasks, and provide superior service to members, prospective members and guests.

You will assist with sign-ups and cancellations, update member accounts, and help maintain a clean, welcoming club. This role emphasizes friendly communication, problem solving, and a positive member experience.

Qualifications

• Honesty and a strong work ethic are required.
• Solid customer service skills with a focus on the member experience.
• Basic computer proficiency for front desk tasks and data entry.

Responsibilities

• Greet and assist potential members to deliver a great experience.
• Answer phones, take information calls and tours, and assist with sign-ups/cancellations.
• Handle member check-ins and update account information as needed.
• Maintain a clean, welcoming club environment.

Skills

Honesty & integrity

Customer service

Basic computer skills

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to greet members, handle front desk tasks, and provide superior service to members, prospective members and guests.

You will assist with sign-ups and cancellations, update member accounts, and help maintain a clean, welcoming club. This role emphasizes friendly communication, problem solving, and a positive member experience.