Member Experience & Front Desk Specialist

Planet Fitness - PF Baseline Fitness; Crystal (MN); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Free Membership

Health Insurance

Dental Insurance

Vision Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to enhance member experiences and support new member sales at the front desk. You will greet members, answer inquiries, and guide tours while maintaining a clean, welcoming club environment.

The role emphasizes strong customer service, basic computer skills, and professionalism in a fitness club setting. This position reports to the Club Manager and offers both full-time and part-time schedules.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and assist potential members to create a positive experience.
• Handle front desk tasks including answering phones and tours.
• Assist in member check-ins, signups, cancellations, and updating member accounts.

Skills

Customer service skills

Honesty

Basic computer skills

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to enhance member experiences and support new member sales at the front desk. You will greet members, answer inquiries, and guide tours while maintaining a clean, welcoming club environment.

The role emphasizes strong customer service, basic computer skills, and professionalism in a fitness club setting. This position reports to the Club Manager and offers both full-time and part-time schedules.