Member Experience & Front Desk Specialist

Baseline Fitness; Louisiana; On-site; USD 14,000 - 17,000; Full time

Benefits offered by this job

Free Membership for self and one guest

Health, Dental and Vision Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness - PF Baseline Fitness in the United States is seeking a Customer Service Representative to drive new member sales and deliver an exceptional member experience through superior service.

You will greet potential members, manage front desk tasks, answer calls, give tours, assist with sign-ups and updates, and escalate issues to management as needed while maintaining a clean, welcoming club environment.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and meet potential members, providing a great customer experience.
• Handle front desk related tasks and assist with questions or concerns.
• Answer phone calls in a polite and friendly manner.
• Take information calls and tours.
• Assist in member check-ins, sign-ups, cancellations, amenity usage, and updating member accounts.

Skills

Customer service

Communication

Listening

Problem solving

Diplomacy

Job description

Planet Fitness - PF Baseline Fitness in the United States is seeking a Customer Service Representative to drive new member sales and deliver an exceptional member experience through superior service.

You will greet potential members, manage front desk tasks, answer calls, give tours, assist with sign-ups and updates, and escalate issues to management as needed while maintaining a clean, welcoming club environment.