Membership Experience Specialist (Front Desk)

Talentify; Edina (MN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Free uniforms

Relocation bonus

Employee discounts

Advancement opportunities

Dollars for Scholars Program

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to deliver a superior member experience and assist with new member sales. You will greet guests, manage front desk duties, tours, and sign-ups, and help resolve member questions with a focus on exceptional service.

The role requires strong customer service skills, basic computer proficiency, and a professional, friendly demeanor to support the club’s operations and member engagement.

Qualifications

• Basic computer proficiency required.
• Strong customer service skills required.
• Honesty and good work ethic required.

Responsibilities

• Greet and meet potential members, providing a great customer experience.
• Handle front desk tasks: answer calls, take info calls and tours, assist in member check-ins, sign-ups, cancellations, and update accounts.
• Facilitate member services issues and route to appropriate supervisor or lead as needed.
• Help maintain the cleanliness and neatness of the club.

Skills

Customer service

Basic computer proficiency

Honesty and work ethic

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to deliver a superior member experience and assist with new member sales. You will greet guests, manage front desk duties, tours, and sign-ups, and help resolve member questions with a focus on exceptional service.

The role requires strong customer service skills, basic computer proficiency, and a professional, friendly demeanor to support the club’s operations and member engagement.