Patient Experience Specialist - Medical Office

Access Medical Clinic; La Follette (TN); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Health savings account

Life insurance

Paid time off and company holidays

Vision insurance

Job summary

Access Medical Clinic is seeking a friendly Medical Receptionist to welcome patients, manage check-in/check-out, and coordinate scheduling and billing with accuracy. You will support front-desk operations, verify insurance, and maintain EMR records while delivering courteous, professional service.

The role requires multitasking in a busy medical office, strong computer skills, and a customer-service mindset to ensure a smooth patient experience and reliable administrative support.

Qualifications

• High school diploma required.
• Experience in a fast paced, high volume environment.
• Medical office or EMR experience preferred.
• Strong multitasking, organizational, and computer skills.
• Customer service background.
• Valid driver’s license, auto insurance, and ability to travel.

Responsibilities

• Greet and check in/out patients professionally and efficiently.
• Manage patient scheduling, verify insurance, and update EMR records.
• Answer and route phone calls with courtesy.
• Collect and process patient payments, including cash, credit card, and deposits.
• Maintain patient lobby flow and ensure a positive experience.
• Order office supplies and assist with administrative tasks.
• Uphold HIPAA and confidentiality standards.
• Support outreach, enrollment initiatives, and weekly reporting.
• Other duties as assigned.

Skills

Customer service

Multitasking

Organizational skills

Computer skills

Education

High school diploma

Tools

EMR software

Job description

Access Medical Clinic is seeking a friendly Medical Receptionist to welcome patients, manage check-in/check-out, and coordinate scheduling and billing with accuracy. You will support front-desk operations, verify insurance, and maintain EMR records while delivering courteous, professional service.

The role requires multitasking in a busy medical office, strong computer skills, and a customer-service mindset to ensure a smooth patient experience and reliable administrative support.