Member Experience Concierge II

Life Time, Inc.; Cary (NC); On-site; USD 22,000 - 30,000; Full time

Job summary

Life Time, Inc. in Cary, NC is seeking a Membership Concierge II to maintain member accounts, deliver exceptional service, and promote club programming. You will engage members and guests, support sales efforts, and ensure a smooth membership experience.

The role emphasizes hospitality, strong communication, and the ability to manage multiple tasks in a fast-paced resort environment. This on-site position requires a friendly, outgoing demeanor and a passion for guest satisfaction.

Qualifications

• Ability to multi-task in a fast-paced environment.
• Excellent verbal communication and customer service.
• Ability to perform service recovery when issues arise.
• Stand for up to four hours and maintain a friendly demeanor.

Responsibilities

• Acts as first point of contact for members and guests entering resort.
• Builds relationships with members and guests to create extraordinary experiences.
• Handles inbound calls and outbound outreach to support engagement and acquisition.
• Educates members about club programming, events, pricing, and policies.
• Assists with account maintenance, changes and transactions including payments for services and products.
• Serves as a key contact for new membership sales and member retention interactions.
• Participates in problem solving and service recovery using available tools and resources.

Skills

Multi-tasking

Customer service

Verbal communication

Service recovery

Education

High School diploma or equivalent

Bachelor’s Degree in Hospitality

Job description

Life Time, Inc. in Cary, NC is seeking a Membership Concierge II to maintain member accounts, deliver exceptional service, and promote club programming. You will engage members and guests, support sales efforts, and ensure a smooth membership experience.

The role emphasizes hospitality, strong communication, and the ability to manage multiple tasks in a fast-paced resort environment. This on-site position requires a friendly, outgoing demeanor and a passion for guest satisfaction.