Membership Concierge II — Guest Experience & Growth

LTFMGTCO LTF Club Management Co; Raleigh (NC); On-site; USD 22,000 - 33,000; Full time

Job summary

Life Time in Raleigh, NC is seeking a Membership Concierge II to manage member accounts, drive engagement, and provide exceptional guest service. You will grow through hospitality certifications and create a customized succession plan to achieve professional goals.

As a front-line contact, you will support membership sales, retention, and programming education while delivering extraordinary experiences in a fast-paced resort environment.

Qualifications

• Must be skilled at multi-tasking, delivering high quality customer service, service recovery and verbal communication.
• Comfortable working in a fast-paced environment and standing for 4 hours.
• Friendly and outgoing demeanor.

Responsibilities

• Operate as first point of contact for members and guests entering resort.
• Build relationships with members to create extraordinary experiences.
• Handle inbound calls and outbound outreach to support engagement.
• Educate members on club programming, events, pricing, and policies.
• Assist members with account maintenance, changes and transactions including payments.
• Serve as a key contact for new membership sales and member retention interactions.
• Engage in problem solving and service recovery for member questions and concerns.

Skills

Customer service

Verbal communication

Multi-tasking

Service recovery

Friendly demeanor

Education

High School diploma or equivalent

Job description

Life Time in Raleigh, NC is seeking a Membership Concierge II to manage member accounts, drive engagement, and provide exceptional guest service. You will grow through hospitality certifications and create a customized succession plan to achieve professional goals.

As a front-line contact, you will support membership sales, retention, and programming education while delivering extraordinary experiences in a fast-paced resort environment.