Member Experience Concierge II

Life Time, Inc.

Raleigh (NC)

On-site

USD 21,000 - 30,000

Full time

5 days ago

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Job summary

Life Time Inc. is seeking a Membership Concierge II in Raleigh, NC to manage member and guest engagement, account maintenance, and program insights. You will contribute to delivering exceptional experiences while advancing through hospitality certifications.

The role requires strong multitasking abilities, excellent communication, and a customer-first mindset in a fast-paced resort environment. High school diploma required; bachelor’s in hospitality preferred.

Qualifications

Demonstrated ability to deliver high-quality customer service.
Strong verbal communication skills for member interactions.
Comfortable multitasking in a fast-paced hospitality environment.
Passion for service and creating memorable guest experiences.

Responsibilities

Serves as first point of contact for members and guests entering the resort.
Builds relationships with members and guests to create extraordinary experiences.
Handles inbound calls and outbound outreach to support engagement and acquisition.
Educates members on club programming, events, pricing, and policies.
Assists with account maintenance, changes, and transactions including payments.
Supports new membership sales and member retention interactions.
Engages in problem solving and service recovery for questions and concerns.