Member Experience Concierge II

Life Time, Inc.; South Carolina; On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Fully subsidized membership

Discounts on Life Time products and to

401(k) with company discretionarymatch

Training and professional development

Paid sick leave

Job summary

Life Time, Inc. is seeking a Membership Concierge II to manage member accounts, deliver service, and support programming insights.

You will engage members and guests, address inquiries, and facilitate account changes and transactions with a focus on exceptional hospitality. The role emphasizes relationship-building, staying informed about club programming and pricing, and contributing to member retention through proactive service and communication.

Qualifications

• Must deliver high-quality customer service, handle service recovery and communicate effectively.
• Comfortable in a fast-paced environment and standing for extended periods (4 hours).
• High School diploma or equivalent required; Hospitality degree preferred.

Responsibilities

• Acts as the first point of contact for members and guests entering the resort.
• Builds relationships with members/guests to create exceptional experiences.
• Handles inbound/outbound calls to support engagement and acquisition.

Skills

Customer service

Verbal communication

Multi-tasking

Service recovery

Sales

Stamina

Education

High School diploma or equivalent

Bachelor’s Degree in Hospitality

Job description

Life Time, Inc. is seeking a Membership Concierge II to manage member accounts, deliver service, and support programming insights.

You will engage members and guests, address inquiries, and facilitate account changes and transactions with a focus on exceptional hospitality. The role emphasizes relationship-building, staying informed about club programming and pricing, and contributing to member retention through proactive service and communication.