Membership Concierge II: Guest Experience & Growth

Life Time, Inc.; Sugar Land (TX); Presencial; USD 36.000 - 42.000; Jornada completa

Descripción de la vacante

Life Time, Inc. is seeking a Membership Concierge II to provide exceptional member service, handle account maintenance, and inform guests about club programs and policies. This role emphasizes relationship-building, problem solving, and initiating member engagement at the resort.

The position requires a friendly, outgoing demeanor, strong communication, and the ability to manage multiple tasks in a fast-paced environment while supporting sales and retention efforts.

Formación

• Must have 1–2 years of experience in customer service or sales.
• Ability to multitask and deliver high-quality customer service.
• Comfortable standing for extended periods (up to 4 hours).
• Excellent verbal communication and a friendly, outgoing demeanor.
• Retention Specialist Certification to be completed within 60 days of hire.

Responsabilidades

• Acts as first point of contact for members and guests entering the resort.
• Educates members about club programming, events, pricing, and policies.
• Assists with account maintenance, processing member needs and payments.
• Supports new membership sales and member retention interactions.
• Handles inquiries and service recovery with appropriate tools and resources.

Conocimientos

multitasking

customer service

verbal communication

friendly demeanor

problem solving

Educación

High School graduate or equivalent

Bachelor’s Degree in Hospitality

Retention Specialist Certification (within 60 days)

Descripción del empleo

Life Time, Inc. is seeking a Membership Concierge II to provide exceptional member service, handle account maintenance, and inform guests about club programs and policies. This role emphasizes relationship-building, problem solving, and initiating member engagement at the resort.

The position requires a friendly, outgoing demeanor, strong communication, and the ability to manage multiple tasks in a fast-paced environment while supporting sales and retention efforts.