Member Experience Concierge II

Life Time, Inc.; Garland (TX); On-site; USD 34,000 - 52,000; Full time

Job summary

Life Time, Inc. is seeking a Membership Concierge II to serve as the frontline for member and guest interactions, handling account maintenance, programming information, and member engagement.

The role emphasizes hospitality, relationship-building, and driving membership growth through targeted service and sales efforts. The position emphasizes completing the Retention Specialist Certification within 60 days, applying service recovery skills, and maintaining up-to-date knowledge of club

Qualifications

• High School graduate or equivalent.
• 1–2 years of experience in customer service or sales.
• Complete Retention Specialist Certification within 60 days of hire.
• Passion to serve others.
• Effective communication skills.
• Bachelor’s Degree in Hospitality is preferred.

Responsibilities

• Operates as first point of contact for members and guests entering resort.
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences.
• Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition.
• Maintains updated knowledge to educate all members and guests of club programming, events, pricing, and policies.
• Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments.
• Serves as a key point of contact for new membership sales and member retention interactions.
• Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Skills

Customer service

Verbal communication

Multi-tasking

Service recovery

Education

High School diploma

Bachelor’s Degree in Hospitality

Job description

Life Time, Inc. is seeking a Membership Concierge II to serve as the frontline for member and guest interactions, handling account maintenance, programming information, and member engagement.

The role emphasizes hospitality, relationship-building, and driving membership growth through targeted service and sales efforts. The position emphasizes completing the Retention Specialist Certification within 60 days, applying service recovery skills, and maintaining up-to-date knowledge of club