Member Experience Concierge II

Life Time, Inc.; Arlington (VA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Fully subsidized membership

Discounts on Life Time products and,

401(k) retirement plan with company-m

Training and professional development

Paid sick leave

Medical, dental, vision coverage

Job summary

Life Time, Inc. is seeking a Membership Concierge II to serve as the first point of contact for members and guests, delivering outstanding service while educating them about programs and events.

You will handle account maintenance, payments, and member inquiries with a focus on engagement and retention. The role emphasizes building relationships, problem solving, and creating extraordinary guest experiences in a fast-paced resort setting.

Qualifications

• Demonstrated ability to deliver high-quality customer service in a fast-paced resort setting.
• Comfortable handling multiple tasks and channels (in-person, phone).
• Ability to maintain accurate member records and process payments.

Responsibilities

• Be the first contact for members and guests entering the resort.
• Build relationships and create extraordinary experiences for members and guests.
• Handle inbound calls and outbound outreach to engage and retain members.
• Educate members on programs, events, pricing, and policies.
• Assist with account maintenance and transaction processing.
• Support new member sales and retention efforts.
• Resolve issues and recover from service concerns using appropriate tools.

Skills

Customer service

Multi-tasking

Verbal communication

Service recovery

Guest engagement

Education

High School diploma or equivalent

Bachelor’s degree in Hospitality (preferred)

Job description

Life Time, Inc. is seeking a Membership Concierge II to serve as the first point of contact for members and guests, delivering outstanding service while educating them about programs and events.

You will handle account maintenance, payments, and member inquiries with a focus on engagement and retention. The role emphasizes building relationships, problem solving, and creating extraordinary guest experiences in a fast-paced resort setting.