Member Experience Concierge II

Life Time Inc.; Beachwood (OH); Presencial; USD 29 000 - 42 000; Tempo integral

Resumo da oferta

Life Time Inc. is seeking a Membership Concierge II to maintain member accounts, deliver service, and support programming insights. You will engage members and guests with a hospitality mindset, handling inquiries, transactions, and program information to foster retention and satisfaction.

This role emphasizes relationship-building, guest-focused service recovery, and ongoing development toward hospitality certification levels within a dynamic fitness resort environment.

Qualificações

• Must deliver high-quality customer service and effective communication.
• Ability to multitask in a fast-paced environment and handle member inquiries.

Responsabilidades

• Serves as first point of contact for members and guests entering resort.
• Builds relationships with members and guests to create extraordinary experiences.
• Receives calls and outreach to support engagement and acquisition.

Conhecimentos

Customer service

Multi-tasking

Verbal communication

Service recovery

Sales experience

Fast-paced environment

Stand for 4 hours

Friendly demeanor

Formação académica

High School diploma or equivalent

Descrição da oferta de emprego

Life Time Inc. is seeking a Membership Concierge II to maintain member accounts, deliver service, and support programming insights. You will engage members and guests with a hospitality mindset, handling inquiries, transactions, and program information to foster retention and satisfaction.

This role emphasizes relationship-building, guest-focused service recovery, and ongoing development toward hospitality certification levels within a dynamic fitness resort environment.