Member Experience Concierge II - Hospitality Certification Path

lifetime; Gilbert (AZ); On-site; USD 23,000 - 33,000; Full time

Job summary

Life Time is seeking a Membership Concierge II to serve as the first point of contact for members and guests at the resort, delivering exceptional service and building lasting relationships. The role involves handling inquiries, educating on programming, events, pricing, and policies, and supporting membership changes and payments.

You will assist with new member sales and retention, while engaging in problem solving and service recovery to ensure extraordinary guest experiences.

Qualifications

• Candidates must multitask while delivering high-quality customer service and practicing service recovery.
• Strong verbal communication and a friendly, outgoing demeanor are essential.
• Comfortable in a fast-paced hospitality environment and able to stand for extended periods.
• Bachelor’s Degree in Hospitality is preferred.

Responsibilities

• Serves as first point of contact for members and guests entering resort.
• Exemplifies a hospitality mindset to build relationships and create extraordinary experiences.
• Receives inbound calls and conducts outbound outreach to support engagement and acquisition.
• Maintains updated knowledge of club programming, events, pricing, and policies.
• Assists members with account maintenance, changes and transactions including program payments.
• Serves as a key contact for new membership sales and member retention interactions.
• Engages in problem solving and service recovery for member questions and concerns.

Skills

Multi-tasking

Customer service

Service recovery

Verbal communication

Friendly demeanor

Education

High School diploma

Bachelor's Degree in Hospitality

Job description

Life Time is seeking a Membership Concierge II to serve as the first point of contact for members and guests at the resort, delivering exceptional service and building lasting relationships. The role involves handling inquiries, educating on programming, events, pricing, and policies, and supporting membership changes and payments.

You will assist with new member sales and retention, while engaging in problem solving and service recovery to ensure extraordinary guest experiences.