Membership Concierge II: Guest Experience & Retention Pro

Life Time Inc.; Town of Brookfield (WI); On-site; USD 38,000 - 42,000; Full time

Job summary

Life Time Inc. is seeking a Membership Concierge II to serve as the first contact for members and guests, handling account maintenance, program information, and payments. You will engage with members to enhance experiences and support retention initiatives.

Responsibilities include educating guests on events and pricing, handling inquiries, and delivering exceptional service in a fast-paced, hospitality-driven environment.

Qualifications

• High quality customer service experience in fast-paced settings.
• Strong verbal communication and problem-solving abilities.
• Comfortable working in a hospitality-focused environment.
• Willingness to complete retention/sales-related certifications.
• Ability to learn club programming, events, pricing, and policies.

Responsibilities

• Serve as first contact for members and guests entering the resort.
• Educate members on programming, events, pricing and policies.
• Handle account maintenance, changes and transactions including payments.
• Support new membership sales and member retention interactions.
• Engage in problem solving and service recovery using available tools.

Skills

Customer service

Multi-tasking

Verbal communication

Hospitality mindset

Relationship building

Sales support

Education

High School graduate or equivalent

Bachelor’s Degree in Hospitality

Job description

Life Time Inc. is seeking a Membership Concierge II to serve as the first contact for members and guests, handling account maintenance, program information, and payments. You will engage with members to enhance experiences and support retention initiatives.

Responsibilities include educating guests on events and pricing, handling inquiries, and delivering exceptional service in a fast-paced, hospitality-driven environment.