Member Experience Concierge | Flexible Schedule

UFC Gym - Downtown Pittsburgh; Corona (CA); Presencial; USD 23.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company parties

Employee discounts

Flexible schedule

Descripción de la vacante

UFC GYM is seeking a Front Desk Representative to be the first point of contact for members and guests. You will deliver exceptional service, assist with memberships and retail purchases, and guide inquiries to the right team.

Responsibilities include greeting members, answering calls, checking in members, processing sign-ups, and handling POS transactions with accuracy. The role requires a friendly demeanor, reliability, and the ability to multitask in a busy club environment.

Formación

• Must be energetic and possess a very friendly, outgoing personality and positive attitude.
• Possess strong interpersonal and communication skills, including telephone etiquette.
• Possess a strong customer service focus.
• Understands and follows oral and written instructions.
• Able to multi-task and perform tasks with accuracy and attention to detail.
• Must be a team player and possess a can-do attitude.

Responsabilidades

• Warmly greets members and guests as they enter and leave the club.
• Answers incoming calls in a professional and efficient manner and transfers phone calls promptly and to the right department or individuals.
• Checks in members and verifies membership; signs up members for group fit or ultimate classes.
• Registers prospective members and directs them to the membership department.
• Addresses members’ questions or direct them to the appropriate individual for better assistance.
• Sells supplements, apparel and other UFC GYM retail items to members.
• Rings up purchases on the POS system and provides accurate change.
• Maintains a professional image and behavior at all times- avoids eating, sitting, reading, internet surfing, using a personal cell phone or other activities which are not work related.
• Responds professionally to requests and inquiries from guests, members, and staff.
• Provides information to members regarding special club events.
• Immediately reports or escalates to management any unsafe conditions or emergency situations.

Conocimientos

Energetic

Friendly personality

Interpersonal skills

Customer service

Telephone etiquette

Multi-tasking

Educación

High school diploma or GED

Descripción del empleo

UFC GYM is seeking a Front Desk Representative to be the first point of contact for members and guests. You will deliver exceptional service, assist with memberships and retail purchases, and guide inquiries to the right team.

Responsibilities include greeting members, answering calls, checking in members, processing sign-ups, and handling POS transactions with accuracy. The role requires a friendly demeanor, reliability, and the ability to multitask in a busy club environment.