Member Experience Concierge: Club Hospitality Pro

The Clubs of Kingwood; Roswell (GA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life insurance

Disability insurance

401(k) retirement savings plan

Paid time off

Job summary

Invited is seeking a Concierge to join our Member Experience team, delivering exceptional service for club members before, during, and after visits. You will manage calls, reservations, and emails, while promoting club events and fostering connections that elevate satisfaction and loyalty.

With a focus on warmth, personalized service, and attention to detail, you will engage new and at-risk members, assist with social media and communications, and support initiatives that enhance the member

Qualifications

• High school diploma or equivalent.
• A minimum of 1 year of experience in hospitality or a similar customer-facing role.
• Service-oriented mindset with the ability to make every member and guest feel valued.
• Friendly and personable with a positive, can-do attitude, demonstrating a willingness to go above and beyond to deliver an exceptional member experience.
• Professional and welcoming phone demeanor.
• Positive attitude with a collaborative team spirit.

Responsibilities

• Provide a warm welcome and fond farewell to members and guests, ensuring a positive first and ongoing impression.
• Greet every call with a warm and friendly tone, providing prompt assistance and ensuring thorough resolution of inquiries.
• Deliver exceptional concierge services to members and guests, guiding them to destinations within the club and creating memorable experiences.
• Inform members about club services, amenities, upcoming events, and room locations in person or over the phone.
• Assist with member communications, including social media efforts, newsletters, and event announcements.
• Make outbound calls to new and at-risk members to ensure engagement and retention.
• Manage reservations for club programs, dining, and services, ensuring accurate booking details and timely confirmations.
• Oversee the reservation process for the club’s dining facilities and assist in event registration and follow-ups.

Skills

Customer service

Hospitality experience

Phone etiquette

Multitasking

Team player

Education

High school diploma

Tools

Microsoft Office

Job description

Invited is seeking a Concierge to join our Member Experience team, delivering exceptional service for club members before, during, and after visits. You will manage calls, reservations, and emails, while promoting club events and fostering connections that elevate satisfaction and loyalty.

With a focus on warmth, personalized service, and attention to detail, you will engage new and at-risk members, assist with social media and communications, and support initiatives that enhance the member