Club Experience Concierge

The Clubs of Kingwood; Oro Valley (AZ); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life insurance

Disability insurance

401(k) retirement savings plan

Generous paid time off

Job summary

Invited is seeking a Concierge to join the Member Experience team, delivering exceptional service before, during, and after each visit. You will handle calls, reservations and emails, address inquiries, and foster connections that make members feel valued.

This role supports outreach to new and at‑risk members, promotes club offerings, and assists with events, communications, and program registrations, ensuring accurate records in our systems and a welcoming lobby environment.

Qualifications

• Minimum 1 year of experience in hospitality or a similar customer-facing role.
• Service-oriented mindset with the ability to make every member feel valued.
• Friendly, professional phone demeanor and positive attitude.

Responsibilities

• Greet members and guests with a warm tone and provide prompt assistance.
• Manage phone calls, reservations, and emails, and resolve inquiries.
• Assist with member communications, events, and outreach to new and at-risk members.
• Promote club offerings and support event registration and follow-ups.
• Maintain accurate records in the M360 and MemberFirst systems and keep lobby areas welcoming.

Skills

Hospitality experience

Customer service mindset

Phone etiquette

Team player

Education

High school diploma

Tools

Microsoft Office

Job description

Invited is seeking a Concierge to join the Member Experience team, delivering exceptional service before, during, and after each visit. You will handle calls, reservations and emails, address inquiries, and foster connections that make members feel valued.

This role supports outreach to new and at‑risk members, promotes club offerings, and assists with events, communications, and program registrations, ensuring accurate records in our systems and a welcoming lobby environment.