Member Experience Concierge: Create Magic Moments

The Clubs of Kingwood; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life insurance

Disability insurance

401(k) retirement savings plan

Paid time off

Job summary

Invited is seeking a Concierge to join our Member Experience team, delivering exceptional service for club members before, during, and after visits. You will manage calls, reservations, and emails while promoting events and services to enhance engagement and loyalty.

The role requires a high school diploma or equivalent and at least 1 year in hospitality or a similar customer-facing role. A friendly personality and professional phone demeanor are essential to success, with opportunities to

Qualifications

• High school diploma or equivalent is required.
• At least 1 year of experience in hospitality or a customer-facing role is preferred.
• Service-oriented mindset with a can-do attitude and professional phone demeanor.
• Friendly, welcoming, and capable of delivering an exceptional member experience.

Responsibilities

• Provide a warm welcome and fond farewell to members and guests.
• Handle phone calls, reservations, and emails with prompt, thorough resolutions.
• Promote club offerings and assist with member communications and events.
• Maintain up-to-date member profiles and note allergies or dietary restrictions.
• Ensure a clean, welcoming lobby and well-stocked supplies for smooth operations.

Skills

Customer service

Communication

Phone etiquette

Multitasking

Team player

Education

High school diploma or equivalent

Job description

Invited is seeking a Concierge to join our Member Experience team, delivering exceptional service for club members before, during, and after visits. You will manage calls, reservations, and emails while promoting events and services to enhance engagement and loyalty.

The role requires a high school diploma or equivalent and at least 1 year in hospitality or a similar customer-facing role. A friendly personality and professional phone demeanor are essential to success, with opportunities to