Guest Experience Concierge

The Clubs of Kingwood; San Francisco (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) retirement savings

Job summary

Invited is seeking a Concierge to join the Member Experience team. You will handle calls, reservations, and emails, guiding members through club services and events. The role emphasizes warm welcomes, memorable interactions, and precise record‑keeping to enhance member satisfaction.

Ideal candidates will bring at least 1 year in hospitality, a service‑oriented mindset, and strong communication skills. Proficiency with MS Office is preferred, and the team collaborates to deliver exceptional

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year in hospitality or a customer‑facing role.
• Service‑oriented mindset and a professional phone demeanor.
• Positive attitude and collaborative team spirit.

Responsibilities

• Greet members and guests warmly and provide prompt, resolution-focused service.
• Manage reservations, dining bookings, and club programs via phone and email.
• Support member communications, events, and social media efforts.
• Promote club offerings and assist with outreach to new and at‑risk members.
• Document interactions in the M360 system and keep member profiles current.
• Assist with event invitations, calendars, and guest follow‑ups.

Skills

Customer service

Phone etiquette

Multitasking

Team player

Education

High school diploma

Tools

Microsoft Office

Job description

Invited is seeking a Concierge to join the Member Experience team. You will handle calls, reservations, and emails, guiding members through club services and events. The role emphasizes warm welcomes, memorable interactions, and precise record‑keeping to enhance member satisfaction.

Ideal candidates will bring at least 1 year in hospitality, a service‑oriented mindset, and strong communication skills. Proficiency with MS Office is preferred, and the team collaborates to deliver exceptional