Member Experience Concierge for Elite Club

Invited Clubs; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

401(k) retirement plan

Generous PTO

Job summary

Invited Clubs seeks a Concierge to deliver exceptional member service across calls, reservations, and email inquiries. You will greet members warmly, coordinate dining and events, and support outreach to enhance engagement and retention.

Responsibilities include promoting club services, updating calendars, and documenting interactions in the M360 system. A strong hospitality mindset and professional presence are essential.

Qualifications

• 1 year of hospitality or customer-facing experience required.
• Strong service mindset and ability to make members feel valued.
• Friendly, professional phone demeanor and teamwork.

Responsibilities

• Greet members and guests with a warm tone and provide prompt assistance.
• Manage calls, reservations, and emails; resolve inquiries effectively.
• Promote club offerings, events, and member communications; follow up on bookings.

Skills

Hospitality

Customer service

Phone etiquette

Reservations

Communication

Education

HS Diploma

Tools

Microsoft Office

M360 system

MemberFirst platform

Job description

Invited Clubs seeks a Concierge to deliver exceptional member service across calls, reservations, and email inquiries. You will greet members warmly, coordinate dining and events, and support outreach to enhance engagement and retention.

Responsibilities include promoting club services, updating calendars, and documenting interactions in the M360 system. A strong hospitality mindset and professional presence are essential.