Member Experience Concierge

The Clubs of Kingwood; San Diego (CA); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life insurance

Short-term and long-term disability

401(k) retirement plan

Generous paid time off

Job summary

Invited is seeking a Concierge to join the Member Experience team at our private club network. The role centers on delivering personalized service to members before, during, and after visits, handling calls, reservations, and emails, and supporting outreach, events, and communications across clubs.

You will help create memorable experiences through warm greetings, proactive follow-up, and seamless coordination of dining, events, and amenities, ensuring high levels of member satisfaction.

Qualifications

• Minimum 1 year in hospitality or customer-facing role.
• Strong communication and friendly phone demeanor.
• Ability to maintain a professional and welcoming attitude.

Responsibilities

• Provide warm welcome and fond farewell to members and guests, ensuring a positive first and ongoing impression.
• Greet calls with a friendly tone, answer questions, and resolve inquiries.
• Manage reservations for club programs, dining, and services with accurate booking details.
• Inform members about club services, amenities, events, and locations.
• Assist with member communications, including social media, newsletters, and event announcements.
• Promote club offerings and assist with outreach to new and at‑risk members.
• Document all interactions in the M360 system and update calendar events on MemberFirst.

Skills

Customer service

Communication

Phone etiquette

Team player

Organization

Education

High School Diploma

Tools

Microsoft Excel

Microsoft Word

CRM systems

Job description

Invited is seeking a Concierge to join the Member Experience team at our private club network. The role centers on delivering personalized service to members before, during, and after visits, handling calls, reservations, and emails, and supporting outreach, events, and communications across clubs.

You will help create memorable experiences through warm greetings, proactive follow-up, and seamless coordination of dining, events, and amenities, ensuring high levels of member satisfaction.