Member Experience Concierge

The Clubs of Kingwood; Plano (TX); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life insurance

Disability insurance

401(k) retirement savings plan

Generous paid time off

Job summary

Invited, a premier hospitality company, seeks a Concierge to elevate the Member Experience. You will greet members, manage calls and reservations, and assist with outreach to new and at‑risk members while promoting club events.

You will help maintain accurate records, coordinate with restaurant and facilities teams, and support communications across channels to ensure memorable visits for all members and guests.

Qualifications

• Strong communication skills and a service mindset are essential.
• Ability to greet, assist, and resolve inquiries with professionalism.
• Proficiency in Microsoft Office and basic software tools is required.

Responsibilities

• Provide warm welcomes and fond farewells to members and guests.
• Handle phone calls, reservations, and emails with prompt, thorough responses.
• Promote club events and services, and assist with member communications.
• Support outbound outreach to engage new and at‑risk members and assist with social media posts.

Skills

Strong communication

Phone etiquette

Customer service oriented

Team player

Microsoft Office

Education

High school diploma or equivalent

Tools

Computer

Telephone

Copier

Office equipment

Job description

Invited, a premier hospitality company, seeks a Concierge to elevate the Member Experience. You will greet members, manage calls and reservations, and assist with outreach to new and at‑risk members while promoting club events.

You will help maintain accurate records, coordinate with restaurant and facilities teams, and support communications across channels to ensure memorable visits for all members and guests.