Member Experience Concierge

YouFit Gyms; Florida; On-site; USD 17,000 - 25,000; Full time

Job summary

YouFit Gyms in Florida is seeking a Member Experience Specialist to deliver top-notch service, greet members, and guide tours for memberships. You will manage check-ins, answer calls, process payments, and keep the facility clean and welcoming while promoting YouFit offerings.

The role requires 18+, strong English, flexible hours including weekends, and a proactive attitude. Work with a team to ensure high member satisfaction.

Qualifications

• Issue-free customer service experience expected.
• Ability to greet and assist members with a friendly demeanor.
• Comfort with handling payments and basic transactions.
• Ability to work in a fast-paced gym environment.
• Strong verbal and written communication in English.

Responsibilities

• Deliver outstanding member service and greet members using the 10/5 rule.
• Manage check-ins, account questions, and balance cash drawer.
• Answer calls and route inquiries to the appropriate department.
• Assist with membership retention and promote offerings.
• Maintain cleanliness and safety across gym areas.
• Report safety, facility, or equipment concerns to management.

Skills

Customer service

Cash handling

Multi-tasking

Communication

Teamwork

English proficiency

Tools

POS system

Member management software

Job description

YouFit Gyms in Florida is seeking a Member Experience Specialist to deliver top-notch service, greet members, and guide tours for memberships. You will manage check-ins, answer calls, process payments, and keep the facility clean and welcoming while promoting YouFit offerings.

The role requires 18+, strong English, flexible hours including weekends, and a proactive attitude. Work with a team to ensure high member satisfaction.