Member Experience Concierge & Engagement Pro

YouFit; Saint Petersburg (FL); Vor Ort; USD 19.000 - 25.000; Vollzeit

Benefits dieser Stelle

Employee benefits

Zusammenfassung

YouFit Gyms in Saint Petersburg, FL is seeking a Member Experience Specialist to deliver exceptional service to members and guests. You will greet, assist, and engage with members, process check-ins, and promote memberships and services to enhance the gym experience.

Responsibilities include maintaining cleanliness, handling payments, and supporting retention efforts while upholding YouFit policies. Strong English communication and teamwork are essential in this role.

Qualifikationen

• Customer-facing experience required or preferred.
• Ability to manage multiple tasks in a fast-paced gym environment.
• Proficiency in basic computer tasks and cash handling.

Aufgaben

• Deliver outstanding member service and greet members using the 10/5 rule.
• Monitor gym access, process check-ins, and resolve account-related questions.
• Assist with memberships, promotions, and retention efforts.
• Handle phone inquiries and direct to appropriate departments.

Kenntnisse

Customer service

Multitasking

Cash handling

Cleaning

Team player

Problem solving

English proficiency

POS knowledge

Ausbildung

High school diploma or equivalent

Tools

POS system

Member management software

Jobbeschreibung

YouFit Gyms in Saint Petersburg, FL is seeking a Member Experience Specialist to deliver exceptional service to members and guests. You will greet, assist, and engage with members, process check-ins, and promote memberships and services to enhance the gym experience.

Responsibilities include maintaining cleanliness, handling payments, and supporting retention efforts while upholding YouFit policies. Strong English communication and teamwork are essential in this role.