Member Experience Concierge

Life Time, Inc.; Austin (TX); On-site; USD 17,000 - 25,000; Part time

Job summary

Life Time, Inc. is seeking a Membership Concierge I to warmly welcome members and guests, delivering top-tier service and helping them pursue a healthy lifestyle.

As the first point of contact, you will educate on club programs, assist with transactions, and contribute to a welcoming, value-driven experience for all visitors. This role requires a commitment to service, hospitality, and healthy living.

Qualifications

• Minimum of 6 months service/reception experience.
• Complete Concierge Certification upon hire.
• Must work a minimum of 15 hours per week.
• Commitment to serve others.
• Effective communication skills.
• Passion for living a healthy way of life.
• Ability to multi-task and deliver high quality customer service in a fast-paced environment.
• Must have good verbal communication.
• Must be able to stand for 4 hours at a time.

Responsibilities

• Operates as first point of contact for members and guests.
• Receives and facilitates incoming phone calls from members and guests.
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies.
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences.
• Assists members with transactions and general account changes.

Skills

Customer service

Communication

Hospitality mindset

Time management

Teamwork

Education

HS diploma or equivalent

Job description

Life Time, Inc. is seeking a Membership Concierge I to warmly welcome members and guests, delivering top-tier service and helping them pursue a healthy lifestyle.

As the first point of contact, you will educate on club programs, assist with transactions, and contribute to a welcoming, value-driven experience for all visitors. This role requires a commitment to service, hospitality, and healthy living.