Member Experience Concierge I — Welcoming & Service Pro

Life Time, Inc.; Vancouver (WA); On-site; USD 21,000 - 25,000; Part time

Benefits offered by this job

Fully subsidized membership

Discounts on Life Time products and 服务

401(k) retirement savings plan with 회사

Job summary

Life Time, Inc. is seeking a Membership Concierge I to deliver outstanding customer service to members and guests at our club. You will be the first contact, educate on programs, pricing, and policies, and foster value-based relationships that boost loyalty and support healthy living goals.

You will handle inquiries, assist with transactions, and contribute to a welcoming atmosphere, while upholding Life Time's commitment to inclusivity and exceptional guest experiences.

Qualifications

• Minimum of 6 months service/reception experience.
• Complete Concierge Certification upon hire.
• Must work a minimum of 15 hours per week.
• Commitment to serve others.
• Effective communication skills.
• Passion for living a healthy way of life.
• Ability to multi-task and deliver high quality customer service in a fast-paced environment.
• Must have good verbal communication.
• Must be able to stand for 4 hours at a time.

Responsibilities

• Operates as first point of contact for members and guests
• Receives and facilitates incoming phone calls from members and guests
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
• Assists members with transactions and general account changes

Skills

Customer service

Communication

Verbal communication

Multitasking

Healthy lifestyle

Education

HS diploma or equivalent

Job description

Life Time, Inc. is seeking a Membership Concierge I to deliver outstanding customer service to members and guests at our club. You will be the first contact, educate on programs, pricing, and policies, and foster value-based relationships that boost loyalty and support healthy living goals.

You will handle inquiries, assist with transactions, and contribute to a welcoming atmosphere, while upholding Life Time's commitment to inclusivity and exceptional guest experiences.