Member Experience Concierge I

Life Time, Inc.; Westchester (IL); On-site; USD 23,000 - 27,000; Part time

Benefits offered by this job

Fully subsidized membership

401(k) with company match

Training and professional development

Paid time off

Medical, dental, vision coverage

Job summary

Life Time, Inc. is seeking a Membership Concierge I to deliver top-tier customer service as the first point of contact for members and guests at the club.

You will educate on programs, events, and policies while building value-based relationships that boost loyalty and support healthy lifestyle goals. The role requires a minimum of 6 months service/reception experience, completion of Concierge Certification upon hire, and strong verbal communication in a fast-paced environment.

Qualifications

• Minimum 6 months service/reception experience.
• Complete Concierge Certification upon hire.
• Must work a minimum of 15 hours per week.
• Effective verbal communication skills.
• Passion for living a healthy lifestyle.
• Ability to multi-task and deliver high quality customer service in a fast-paced environment.

Responsibilities

• Serves as the first point of contact for members and guests.
• Receives and facilitates incoming phone calls from members and guests.
• Keeps updated knowledge of club programming, events, pricing, and policies.
• Exemplifies a hospitality mindset to build relationships and create extraordinary experiences.
• Assists members with transactions and general account changes.

Skills

Customer service

Communication

Hospitality mindset

Multi-tasking

Education

High School Diploma or equivalent

Job description

Life Time, Inc. is seeking a Membership Concierge I to deliver top-tier customer service as the first point of contact for members and guests at the club.

You will educate on programs, events, and policies while building value-based relationships that boost loyalty and support healthy lifestyle goals. The role requires a minimum of 6 months service/reception experience, completion of Concierge Certification upon hire, and strong verbal communication in a fast-paced environment.